Clarity and simplicity help us to build confidence; keep things clear and keep them simple.

Arrogance based on relentless denial of faults eventually makes a person weary.

Remembering our personal growth that resulted from negative life experiences makes new obstacles easier to embrace.

Correctly identifying a negative emotion takes the brain out of fight-or-flight mode and into problem-solving mode, out of tension, anger and confusion and into ease, calm and clarity.

When people seem angry, sometimes they are simply upset and hurting. Asking the right questions helps them to work through it.

When you become aggressive in arguments, you force the other person to become defensive which means they’ll either get ready to fight you or ready to flee from you.