Churn is at a record low.

We had record new adds and profitability. And we posted the lowest churn ever recorded in the industry.

It was surprisingly negative, well below the low end of the most pessimistic analysts, which is no small feat.

I think we're in the middle of this painful period and we're just going to churn around for a while.

[Satellite] grew by too much and now it's hurting them with higher churn.

Look: I download music illegally, if I really want it. But I always then buy the record - I support art.