Carriers have a lot more flexibility today in their choices to buy or customize technology to transform their operations.

Amazon Pages and Amazon Upgrade leverage Amazon's existing 'Search Inside the Book' technology to give customers unusual flexibility in how they buy and read books, ... In collaboration with our publishing partners, we're working hard to make the world's books instantly accessible anytime and anywhere.

We are excited to see UPS demonstrating the flexibility of our Electronic Flight Bag by using proven technology for innovative and ground-breaking applications. UPS is a model customer for the Electronic Flight Bag, and its reputation as a leader in both technology and financial rigor represents a strong stamp of approval.

Predictive analytics allow advisors to more efficiently service and communicate with clients. Those [advisors] who don't leverage these tools will find their practices more expensive to run, as they won't be able to service a greater volume of clients as effectively.

Often insurance companies buy applications on a silo-by-silo basis. They'll lack integration across processes or even similar systems. But we're now seeing the development of business process management philosophies or managing entire processes. That requires technologies to deal with the content that affects decisions along the process.

Through a business module mapping exercise, business unites can pinpoint common functions in different areas of operations, which serves as the basis for a service-oriented architecture.