Cable subscriber results were generally strong, likely benefiting from digital phone and (service) bundles.

The only difference between you and your competitors is the level of customer service satisfaction you offer.

As long as customers get the service, they don't care how it works. It's like a Ford or a Chevy, what's important is that it gets you there.

A customer has to have the access to a certain baseline of service,

In general I'm not in favor of a service charge,

The Web has become the media of public service, of communication, of original content. I think this will be viewed as the first event that demonstrates what the Web has become in terms of being transformational in people's lives.