Because suppliers and retailers need to be able to communicate with one another, data exchange standards that would allow them to communicate more effectively are also evolving.

We need to be wearing the shoes of the consumer more than we probably have as an industry.

We are trying to let the victims know they are not forgotten and there are services in the community to help them deal with what they are going through.

Lives are changed so dramatically and so swiftly by violent death. It's a slow process to rebuild, and it's better when families feel that justice is done.

As for the family members of victims, slap-on-the-wrist sentences compound the grief process.

I'm still shaking from the elation of winning today. We've been so close and been on that other side, watching the other team get the trophy. I think it's a huge step for our program, university and team. We all have worked so hard, from top to bottom, everybody has played such an important roll in our success.