At this point, what we have are questions, ... Frankly, the White House has not been very quick or forthcoming and we're still having details coming in.

On average, it takes 10 to 15 minutes to find out whether or not they qualify. At that point the operator will keep them on the phone and fill the application out for them. We are trying to make this as easy and as painless for the patient as possible.

In some cases, they've been around for 30 to 50 years. What we know is millions of people have been getting help from these programs. The frustrating thing is we know millions of other people ... who also qualify for these programs but don't know about them.

When you call the toll-free number, you're going to get a live operator within several minutes.

We know that there are tens of thousands of other Florida residents who could use the help.

Over the years we have consistently been spending billions of dollars more on R&D than on all aspects of marketing and advertising.