At this moment, all of us share the pain and anguish of this terrible event. We are devastated.

Our thoughts and prayers go out to everyone whose lives have been touched by this tragedy. We are devastated. We will continue to do everything possible to assist our guests and their family members.

If an extra carton or a picking error occurs the data from the Scan Tunnel sent to the warehouse management system is used to check and validate all case picks match the currently active orders. If the case is a miss pick or a no-read condition occurs the case will not be labeled and will be diverted as a 'not assigned pick' to an inspection-exception station for human disposition.

We have spent the past 24 hours in almost constant contact with the families of our guests involved in yesterday's terrible accident. We also have been working around the clock with Chilean officials and can now confirm the names of those involved. Our most sincere condolences go out to all the families and friends who have been impacted by this heartbreaking event.

We do not know this tour operator. We've never dealt with this tour operator before.

On behalf of everyone at Celebrity Cruises, I would like to express our deepest sympathies to our guests and their families regarding the deaths and injuries that occurred today. We continue to make every effort to provide comfort and assistance to our guests and their families who have been affected by this tragic accident.