At one point, he asked me if I were single, and told me his daughter lived in L.A. and suggested I look her up.

Customers are more comfortable with a name they know.

People are investing in their houses. And higher house prices have enabled them to do it.

I think that they're falling more into the mainstream of marketing their brand. It's the normal evolution of their business.

The restructuring of our economy has caused a lot of angst, ... I want my success to depend on me.

no new franchise business surprises him.