As a press secretary and on 'The Five,' I've learned that I have a choice in how I answer a question. There's combative or productive - I get to take my pick.

There's no job that will humble you like the White House press secretary job.

People really think that the only way I got to be press secretary is because I somehow had a personal family connection to the Bushes or the Cheneys, and that wasn't true.

Civility is a choice.

I get a choice every time I have to open my mouth: that it can be with civility and dignity and grace - or not.

If you are trying to get people to work on a problem together, it's best if they don't know where you, as the supervisor/manager, stand on the question.