Any information that gets sent to the department seems to go into a sort of black hole,

He wants to win things. Hopefully he's come to the right place.

The firefighters are telling us that they are actually disgusted at the way the FBU has made these statements.

If there's going to be an add-on for this or special software for that, there's going to be a very high learning curve for the IT department. You have to figure out if using so many is helping more than creating problems.

We had extensive talks with law enforcement agencies post-September 11, and the FBI have been aware of people who have gone through our program,

We have never been linked to any Islamic militants, ... It was just a media hype that somebody picked up with and ran with.