An open-door policy doesn't do much for a closed mind.

Giving cash rewards is one of the least-effective means of motivating employees. While money may induce short-term involvement, it does not create motivation for the long term. Merchandise has a residual value over cash because the objects serve as reminders.

It is always easier - and usually far more effective - to focus on changing your behavior than on changing the behavior of others.

We got off to a good start and built a good lead by halftime. (PR-B) wasn't hitting its shots in the first half, but they shot well late in the game to get back into it.

Just the act of listening means more than you can imagine to most employees.

When it's available to everyone, they're less valuable.