A year ago, we said we would improve our profitability through an unrelenting focus on costs, on product innovation and on customer needs. The result is that we're back to profitability.

A year ago, fuel costs were not even on the list of top issues.

To succeed in business ...FOCUS on creating the best product or service. Then, daily IMPROVE on it.

Our customers are a vital focus for us and we are focused on offering them services that are truly integrated to provide them with better value and easier access to the people, information and media that they want to keep in touch with.

I don't focus on trying to be the best. I just focus on constantly improving.

Innovation and corporate governance are extremely important to improve the profitability of Japanese companies and encourage them to increase wages, capital spending, and dividends.