A Yale University management professor in response to student Fred Smith's paper proposing reliable overnight delivery service: The concept is interesting and well-formed, but in order to earn better than a 'C', the idea must be feasible.

My innovation involved taking an idea from the telecommunications and banking industries, and applying that idea to transportation business.

Beginning in 1973 and then acts in '77, '78, 1980, 1994 and then into the 21st century in the international arena, governments have steadily gotten out of the transportation business.

Gary's leadership transformed FedEx Kinko's into a global network offering the industry's broadest range of business services and helped change the way business is done in the digital age. I have the utmost confidence that Ken will take FedEx Kinko's to new heights by building on this outstanding record of innovation and service to our customers.

Leadership is simply the ability of an individual to coalesce the efforts of other individuals toward achieving common goals. It boils down to looking after your people and ensuring that, from top to bottom, everyone feels part of the team.

A Yale University management professor in response to student Fred Smith's paper proposing reliable overnight delivery service: The concept is interesting and well-formed, but in order to earn better than a 'C', the idea must be feasible.