A true Net Performance Score will take into account many aspects of a typical customer engagement.

Performance metrics are numbers in context, results are related to your strategic goals.

The “self-driven” talent performance management is pursuing the digital way to run a purpose-driven organization.

It is difficult to have a highly competitive organization without highly competitive talent.

The overall organizational health needs to be measured via employee engagement, culture readiness, business agility, and customer-centricity, etc.

Every measure selected should be part of a link of cause-and-effect relationships, and ultimately affect the growth and long-term perspectives of the organization.