A lot of people understand what not saying anything means, so, in effect, not saying anything is really saying a lot.

He has everything a top coach has. He has the leadership, the passion, the commitment, the dedication, the vision, the human touch. He needs a real chance to go to a real team.

Leadership determines the direction of the company. Organization determines the potential of the company. Personnel determines the success of the company.

Most people who want to get ahead do it backward. They think, 'I'll get a bigger job, then I'll learn how to be a leader.' But showing leadership skill is how you get the bigger job in the first place. Leadership isn't a position, it's a process.

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

I don't know the key to success, but the key to failure is to try please everyone.