A lot of airlines have come and gone.

The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot.

And, of course, customers really need to feel safe and are seeking reassurance when they fly.

We're reviewing everything to see how we can do it better, faster, and more efficiently.

I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability.

I also really like getting to know our crew members better.