A Continuity of Operations Plan is essential for any business or government agency trying to sustain itself in the face of what seems to be an ever-present cycle of disaster.

This guide has the potential to save businesses and government agencies millions of dollars from lost time and data as a result of an unforeseen crisis. As continuity plans are implemented, top decision-makers can take comfort in knowing that they have done everything they could to safeguard not only their organizations but their most valuable resource, their employees.

We took into account the need for reduced use of fuel and the increase in congestion of the highways.

A lot of it was just trying to get them to be more vocal—to take charge a little more. Both of them are younger so they have to learn to speak up and lead a little more. They just have to be a little more confident.

You're trying to destroy our government.

This is the hardest I have ever worked in trying to ask the government to let Northwest pay. All we're trying to do is pay what we owe currently $3.8 billion, as opposed to terminating and dumping the liability on the government. And in order to be allowed to pay, I have had to hire a number of people to help me explain.