A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.

Independent thinking alone is not suited to interdependent reality.

What’s the worst thing I’ve stolen? Probably little pieces of other people’s lives. Where I’ve either wasted their time or hurt them in some way. That’s the worst thing you can steal, the time of other people. You just can’t get that back.

By centering our lives on timeless, unchanging principles, we create a fundamental paradigm of effective living. It is the center that puts all other centers in perspective.

I am not good with others.